The Facebook community is a nice addition as well - sometimes I can get answers there without needing to contact support. Customer service is email only, but usually quick and very helpful. Updates that are rolled out actually fix issues or improve functionality ( they listen to their users!). I'm still learning new and impressive functionality and am pleasantly surprised every time. From working with our consultant on data migration to every day use, it's intuitive and simple to use. I bet the next LGL upgrade will be light years better than anything I can even imagine.Ĭoming from Blackbaud's Raiser's Edge ridiculously expensive and overly complicated system, every single thing about LGL is a breath of fresh air and a joy to use. But honestly, the folks at LGL are way ahead of me when it comes to finding and fixing flaws. For example, when a donor wishes for a gift to be anonymous, there's a checkbox you need to hunt for. There are some minor tweaks that might improve Little Green Light. It may easily be the only software you'll ever need to track and nourish donor relationships. If you're a startup nonprofit wondering whether or not to take the leap into state-of-the-art donor management, I strongly recommend Little Green Light. I truly enjoyed the data migration process from our old system to LGL in part because we worked one-on-one with a Little Green Light consultant (Carrie Grote) who treated us as if we were her only client. The interface is highly intuitive, and LGL has shown a real commitment to continual improvement over time. Powerful and versatile, Little Green Light has all the features I was accustomed to from software at other nonprofits I've worked at including eTapestry and Bloomerang but at a fraction of the cost. The improvement in morale alone is worth the price of admission! PROS She is still our key administrator, but now she feels appreciated and supported instead of isolated. We moved to Little Green Light from a Filemaker Pro database maintained by a single board member. The sort and search features in the reporting system are as powerful as any I've seen in far more expensive software. This turns our database into a collaborative crowd-sourced information bank we can all use wherever we may be even on our mobile phones. Being cloud-based, Little Green Light allows several board members to access, add, and alter donor information.
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